We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, contact us at info@yadomarket.com. If your return is accepted, we'll email you a prepaid return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Return shipping
If we sent the wrong item or it arrived damaged or defective, we email you a free prepaid return label and send the correct item or a refund once it is on its way back. For other returns, we email you a prepaid label and its cost is taken out of your refund. There is no restocking fee.
Damaged, wrong or missing items
Please inspect your order when it arrives. Contact us within 7 days of delivery with a photo of the item and the box. We send you a free return label and replace or refund it at no cost to you, including food and personal care items that otherwise cannot be returned.
What can't be returned
Perishable, frozen and refrigerated food; opened food; personal care and beauty products once opened; items marked final sale or short-dated; gift cards; custom or special orders; hazardous materials, flammable liquids or gases. Unopened shelf-stable groceries can be returned within 60 days.
Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
Refunds
Once your return reaches us, we inspect it and send the refund to your original payment method within 5 business days. We email you when the refund is approved. Your bank may take a few more days to show it.
Questions about a return: info@yadomarket.com or 872-802-4724.